Contemporary, handcrafted jewelry for eccentric taste.

Customer Care

Online Shopping

Faster Shopping

 

RahCentric provides the option for you to safely store your credit card details, making it quicker and simpler to shop with us. Your full card details will never be displayed, except for the last four digits so that you know which of your cards you are using. You can delete your card details by unchecking the box “remember my payment details” on the payment page.

Please note that you will need to re-enter card details if you change or add a new address. This means that if someone guesses your password and tries to place an order using your account, they will be unable to do so to any address other than those you have already saved. We hope you understand that this is a valuable precaution designed to protect your personal information.

 

Website Security

 

To help ensure that your shopping experience is safe, simple and secure RahCentric uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration.

You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with ‘https:’ instead of the normal ‘http:’. This means that you are in secure mode.

 

Payment

Payment Methods

 

We accept Visa, MasterCard, American Express, Discover, and JCB credit and debit cards. Payment is only debited from your card at time of dispatch. We also accept Paypal.

 

Taxes

 

All customers shipping items to the state of Georgia will be charged sales tax on the item + shipping. All applicable taxes will be applied to your bill during checkout.

 

Shipping

Domestic Orders

 

Shipping charges are a low flat rate, no matter how many items you buy. Orders are shipped anywhere worldwide.

 

Shipping & Processing

Orders are processed 3-5 business days after orders are placed and payment is received (not including weekends and holidays). To calculate order arrivals add the processing time and shipping time to estimate the approximate arrival date. Some items that are made to order have longer processing time. Please consider this time when calculating order arrivals.

 

Domestic Shipping Options

RahCentric ships all packages via USPS. Choose between First Class*, Priority Shipping or Express Mail. Approximate transit times are posted after each shipping option. Orders are processed and shipped 3-5 business days after orders are placed and payment is received (not including weekends and holidays). This quote does not include the 3-5 day processing time in our studio. All orders include a Delivery Confirmation.

*First Class orders weigh 13oz or under. Any orders over 13oz will be upgraded to Priority shipping.

 

General guidelines to remember when choosing a shipping method:

  • All products are shipped from our studio in Sandy Springs, GA.
  • The shopping cart will calculate shipping cost for you. You may change the shipping option as many times as you wish to receive a quote before finalizing your order.
  • All transit times quoted are approximate. For exact tracking of your order, go to USPS.com and enter your tracking number.
  • Shipping cost that is quoted is for the combined charge of shipping and handling.

 

International Orders

 

Orders are shipped anywhere worldwide. Most orders arrive within 10 days of being shipped, but please allow up to 45 days. Items are shipped usually within 3-7 business days. The Buyer is responsible for any applicable customs fees.

International purchases are shipped via USPS according to the individual requirements of your country, which may vary. Email Customer Care for more information on international shipping options.

 

Cancellations & Returns

Cancellations

 

Orders can be cancelled if it has not been shipped. Email Customer Care as soon as possible to request an order cancellation. Orders cannot be cancelled once they have been shipped. You will have to return the products in order to receive a refund. The shipping cost will not be refunded.

Orders cannot be modified once it has been submitted. This also includes changing the size, quantity, color, removing an item, changing the delivery address or payment method.

 

Returns

Customer satisfaction is a priority. All purchases can be returned for a full refund within 30 days of receiving your item. After 30 days your purchase can be returned for an exchange or store credit. Just send an email to Customer Care within the established time frame to initiate a return. Please include your name, email, phone number and order number. The Buyer is responsible for all shipping costs.

Warranty

Repair Policy

 

Each piece of jewelry is handmade for durability, but sometimes things happen. Repairs are free if you need an adjustment or your jewelry breaks during normal wear within one year. After a year, you may incur a small fee (dependent on the nature of the materials). The Buyer is responsible for the shipping cost both ways for repairs.

 

Contact Us

Have A Question?

 

No worries! I am here to help.

Email Me.

customercare@rahcentric.com